High Falls Restaurant Refund Policy
Effective Date: 1st May 2025
At High Falls Restaurant, we strive to provide our customers with exceptional service and high-quality products. To ensure a smooth and satisfactory experience, we have established the following refund policy regarding cancellations and refunds.
1. Cancellation Policy:
Pizza Night – Customers may cancel their orders and request a refund under the following conditions:
- Pizza Night Cancellations must be made before 2:00 PM on the day of the scheduled order. Orders canceled after this time will not be eligible for a refund.
2. Refund Process:
To request a refund, customers must contact our team via email (info@highfallsrestaurant.com.au) with the following information:
- Order confirmation number
- Name of the person who placed the order
- Reason for cancellation
Once we receive your cancellation request, we will process your refund within 5 business days. Refunds will be issued using the original payment method used for the order.
3. Special Conditions:
Currently, there are no additional special conditions that affect our refund policy. However, High Falls Restaurant reserves the right to amend this policy at any time, and any changes will be communicated to customers promptly.
4. Contact Information:
For any questions, concerns, or further clarification regarding our refund policy, please contact us at:
- Phone: 0400887684
- Email: info@highfallsrestaurant.com.au
- Address: 152 Old Forestry Road, Whyanbeel, Qld, 4873
5. Acknowledgment:
By placing an order with High Falls Restaurant, customers acknowledge that they have read, understood, and agreed to this refund policy.
Thank you for choosing High Falls Restaurant. We appreciate your business and look forward to serving you!